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Self-service Stories - Page 6

Global Stories

Self-service stories

NTT DATA UK&I & eir partner to improve customer service with AI
Unified Communications

NTT DATA UK&I & eir partner to improve customer service with AI

NTT DATA UK&I and eir are set to transform customer experience in the telecommunication sector via a strategic AI partnership.

By Imee Dequito • 3 min read • Fri, 10th Nov 2023
Oracle boosts customer experience with generative AI in Cloud CX platform
Unified Communications

Oracle boosts customer experience with generative AI in Cloud CX platform

Oracle adds generative AI capabilities to its Fusion Cloud Customer Experience platform to enhance customer service.

By Sean Mitchell • 3 min read • Wed, 20th Sep 2023
Infinity Works co-founder joins BINDER portal
Document Management

Infinity Works co-founder joins BINDER portal

Dan Rathbone, co-founder of Infinity Works, has joined BINDER, an online platform seeking to modernise how mortgage advisers serve clients.

By Imee Dequito • 2 min read • Tue, 20th Jun 2023
Ramco Systems appoints senior leaders for its Global Payroll Business
Unified Communications

Ramco Systems appoints senior leaders for its Global Payroll Business

Ramco Systems has appointed Paul Nikhil Prasad as Business Head of Managed Payroll Services to contribute to its HR and Payroll business growth.

By Sean Mitchell • 2 min read • Fri, 21st Apr 2023
What are the key trends that will shape the channel in 2023?
Software-as-a-Service

What are the key trends that will shape the channel in 2023?

Growing trends towards self-service and increasing demands for rapid delivery are causing many businesses to rethink the way they service their clients.

By Rob Spee • 4 min read • Thu, 17th Nov 2022
Hazelcast launches beta release of new serverless offering
Data Analytics

Hazelcast launches beta release of new serverless offering

Hazelcast Viridian Serverless speeds up app development, simplifies provisioning, and enables integration of real-time data into applications.

By Catherine Knowles • 4 min read • Wed, 3rd Aug 2022
How to overcome the digital experience dilemma - NICE
Unified Communications

How to overcome the digital experience dilemma - NICE

The global self-service technologies market is rapidly growing as consumer demand intensifies, creating a digital dilemma for businesses.

By Rod Lester • 3 min read • Fri, 8th Jul 2022
Delivering a compelling customer experience in the digital age
Customer Relationship Management

Delivering a compelling customer experience in the digital age

Delivering a positive customer experience in the digital age starts with a modern website, or risk losing customers.

By Kyle Muir • 3 min read • Wed, 15th Dec 2021
Ivanti launches new integrated solutions to secure the 'everywhere workplace'
Identity and Access Management

Ivanti launches new integrated solutions to secure the 'everywhere workplace'

Ivanti introduces three integrated solutions: Ivanti Neurons for Secure Access, Ivanti Neurons for PPM, and Ivanti Neurons for GRC.

By Catherine Knowles • 3 min read • Wed, 27th Oct 2021
Darwin International Airport invests in Elenium Automation self-service solutions
Customer Relationship Management

Darwin International Airport invests in Elenium Automation self-service solutions

Elenium Automation has been selected by Darwin International Airport to deploy its self-service technology and improve passenger experience.

By Catherine Knowles • 3 min read • Thu, 5th Aug 2021
Self-service in high demand for today's enterprise customers
Customer Experience

Self-service in high demand for today's enterprise customers

New survey highlights the growing demand for intuitive self-service solutions in customer service, says Frost - Sullivan.

By Catherine Knowles • 3 min read • Wed, 14th Jul 2021
Pure Storage launches channel incentives and updates
Storage

Pure Storage launches channel incentives and updates

Pure Storage enhances partner incentives and offerings to drive subscription business growth. Includes Pure as-a-Service rebate and Portworx channel shift.

By Catherine Knowles • 3 min read • Fri, 14th May 2021
New Puppet report reveals key to DevOps success
DevOps

New Puppet report reveals key to DevOps success

Organisations that embrace platform models are more likely to succeed at scaling DevOps, according to Puppet's 2020 State of DevOps Report.

By Catherine Knowles • 3 min read • Fri, 13th Nov 2020
Boomi: two new solutions and partnership with Aible
Network Infrastructure

Boomi: two new solutions and partnership with Aible

AtomSphere Go and Project LightSpeed accelerate delivery of integrated experiences and the partnership provides no-code AI-driven insights.

By Staff Writer • 3 min read • Thu, 15th Oct 2020
Ping Identity releases self-service IAM solution
Identity and Access Management

Ping Identity releases self-service IAM solution

Ping Identity launches PingCentral, a self-service IAM portal, enabling businesses to streamline access management and expedite digital transformation.

By Staff Writer • 3 min read • Thu, 3rd Oct 2019

Stories from Other Regions

Self-service stories

Konica Minolta Australia launches Insight Hub for enhanced IT services
EduTech

Konica Minolta Australia launches Insight Hub for enhanced IT services

Konica Minolta Australia launches the Insight Hub, a platform aimed at improving managed IT services and augmenting customer experiences.

By Sean Mitchell • 3 min read • Mon, 23rd Oct 2023
Telstra Purple launches next gen hybrid cloud offering
Hybrid Cloud

Telstra Purple launches next gen hybrid cloud offering

Telstra Purple unveils the next generation Telstra Hybrid Cloud, a flexible and secure managed public and private cloud solution.

By Catherine Knowles • 3 min read • Thu, 9th Dec 2021
Macquarie Cloud Services makes Aussie first with new Azure portal
Virtualisation

Macquarie Cloud Services makes Aussie first with new Azure portal

Macquarie Cloud Services has become the first provider in Australia to offer a self-service Azure optimisation portal, providing cost savings up to 26%.

By Catherine Knowles • 3 min read • Wed, 1st Dec 2021