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Simon Ma stories

{ "introduction": "

Simon Ma is a technology enthusiast with a keen interest in innovative solutions that enhance business operations. His recent writings explore how companies leverage Freshworks' tools to drive sales and improve customer engagement.


In one of his articles, Simon delves into Lalamove's utilisation of Freshdesk and Freshsales to significantly boost their sales conversion by 24% and customer engagement by 58%.


Another piece highlights how the Supara Group, a renowned Southeast Asian clothing company, employs Freshdesk Omnichannel and Freshchat to automate responses and efficiently manage the surge in online customer queries.

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