eCommerce News Asia logo
The latest digital commerce news for Asian businesses

Twilio stories

Story image
Trust
Consumers want personalisation, but don't trust brands with their data
June 2022
Customers expect personalisation during every brand interaction but they don't trust brands to keep their personal data secure and to use it responsibly. 
Story image
Cloud
ServiceNow and Twilio introduce new messaging service
October 2021
ServiceNow has announced the ServiceNow Messaging Service to help organisations drive better service experiences from issue to resolution.
Story image
Application Programming Interface
Video: 10 Minute IT Jams - A breakdown of Twilio Flex
September 2021
In this interview, we speak to Twilio Flex director of product marketing Tim Richter, who will discuss one of the company's critical APIs, Twilio Flex.
Story image
Customer data platform
Twilio Segment adds developer toolkit to customer data platform
August 2021
Twillio believes software developers are the key to creating a differentiated customer experience.
Story image
10 Minute IT Jams
Video: 10 Minute IT Jams - An interactive demo of Twilio's Messaging API
August 2021
Twilio developer evangelist Phil Nash showcases an interactive demo on the solution, and discusses customer success stories with this and other Twilio APIs.
Story image
10 Minute IT Jams
Video: 10 Minute IT Jams - Who is Twilio?
August 2021
In today's interview we have Twilio vice president for APJ Lee Hawksley, who discusses the company's products and solutions.
Story image
Application Programming Interface
Code outside the box: Why customisable solutions are better
August 2021
Twilio allows for innovators, both big and small, from across every industry to reinvent how companies engage with their customers.
Story image
Cloud
Twilio Segment launches customer journey builder for digital era
June 2021
85% of businesses believe they offer personalised experiences, but 60% of consumers think businesses provide them. This mismatch hints at inefficient marketing spend.
Story image
Customer experience
Customer data generation spikes during 2020 - Twilio report
February 2021
In December 2019, Twilio Segment processed close to 500 billion API calls per month. In December 2020, that number reached more than one trillion.
Story image
Customer experience
Twilio finalises US$3.2 billion acquisition of Segment
November 2020
Segment will become a division of Twilio and will continue to be led by Segment CEO and co-founder Peter Reinhardt, reporting to Lawson.
Story image
Digital Transformation
COVID-19: the greatest digital accelerator of the decade, Twilio finds
July 2020
COVID-19 and related nationwide lockdowns have resulted in businesses accelerating their digital transformation strategy and efforts by at least six years.
Story image
IT Training
TwilioQuest! Defeat Legacy Systems and… plant a tree?
March 2020
Twilio is sponsoring the planting of trees to reforest Australia for each person who completes certain challenges in its JavaScript training game.
Story image
Smartphones
Twilio solution aims to make unknown numbers thing of the past
August 2019
Verified By Twilio positions apps to provide consumers with verified information about who is contacting them and why.
Story image
Cloud platforms
Twilio adds email to platform with acquisition
February 2019
By adding the email API platform SendGrid into its fold, Twilio now includes email as a channel of communication for its customers.
Story image
Contact Centre
Twilio acquires contact centre software company Ytica to push workforce optimisation
September 2018
Cloud communication platform Twilio now has another notch under its belt, after the successful acquisition of contact centre software company Ytica.
Story image
Customer experience
Twilio launches new developer API for WhatsApp platform
August 2018
“We're excited to provide the most expansive set of messaging experiences to billions of end users. We can't wait to see what developers build."
Story image
Partner Programmes
Twilio launches new partner program in a bid to accelerate company growth
June 2018
Dubbed Twilio Build, the program will provide go-to-market support and training/certification programs.
Story image
Microsoft
Is the internet getting safer?
May 2018
Connecting our human selves to our digital identities is hard. How does your bank know it’s really you behind the browser opening a new account?
Story image
Unified Communications
Twilio boosts local presence with first Aussie office
April 2018
Twilio is ready to boost their local presence, opening a new office and appointing its first Australia country manager.
Story image
Chatbots
Hybrid intelligence: How to scale customer communications with bots
November 2017
Hybrid intelligence is a “best of both worlds” approach and makes for an excellent way to deliver human-style communication at scale.
Story image
Developers
3 tips for building APIs so developers actually use them
October 2017
Remember, experimentation is the prerequisite to innovation.