Businesses are eagerly embracing the potential for AI to provide personalised customer experiences, but consumers remain cynical.

Twilio’s annual customer engagement report finds customer engagement investments increase brands’ resilience by boosting revenue and improving customer loyalty.

Customer data platforms have become a cornerstone of the modern technology stack as companies move to leverage an explosion of consumer data.

Twilio’s survey shows lagging adoption in conversational messaging, an untapped opportunity for brands in the Australian market.

Customers expect personalisation during every brand interaction but they don't trust brands to keep their personal data secure and to use it responsibly. 

ServiceNow has announced the ServiceNow Messaging Service to help organisations drive better service experiences from issue to resolution.

In this interview, we speak to Twilio Flex director of product marketing Tim Richter, who will discuss one of the company's critical APIs, Twilio Flex.

Twillio believes software developers are the key to creating a differentiated customer experience.

Twilio developer evangelist Phil Nash showcases an interactive demo on the solution, and discusses customer success stories with this and other Twilio APIs.

In today's interview we have Twilio vice president for APJ Lee Hawksley, who discusses the company's products and solutions.

Twilio allows for innovators, both big and small, from across every industry to reinvent how companies engage with their customers.

85% of businesses believe they offer personalised experiences, but 60% of consumers think businesses provide them. This mismatch hints at inefficient marketing spend.

In December 2019, Twilio Segment processed close to 500 billion API calls per month. In December 2020, that number reached more than one trillion.

Segment will become a division of Twilio and will continue to be led by Segment CEO and co-founder Peter Reinhardt, reporting to Lawson.

COVID-19 and related nationwide lockdowns have resulted in businesses accelerating their digital transformation strategy and efforts by at least six years.

Twilio is sponsoring the planting of trees to reforest Australia for each person who completes certain challenges in its JavaScript training game.

Verified By Twilio positions apps to provide consumers with verified information about who is contacting them and why.

By adding the email API platform SendGrid into its fold, Twilio now includes email as a channel of communication for its customers.

Cloud communication platform Twilio now has another notch under its belt, after the successful acquisition of contact centre software company Ytica.

“We're excited to provide the most expansive set of messaging experiences to billions of end users. We can't wait to see what developers build."

Dubbed Twilio Build, the program will provide go-to-market support and training/certification programs.

Connecting our human selves to our digital identities is hard. How does your bank know it’s really you behind the browser opening a new account?

Twilio is ready to boost their local presence, opening a new office and appointing its first Australia country manager.

Hybrid intelligence is a “best of both worlds” approach and makes for an excellent way to deliver human-style communication at scale.