Smishing scam utilising Amazon Web Services uncovered
SNS Sender uses Amazon's cloud services for 'smishing' scams, impersonating USPS notifications, according to cybersecurity firm SentinelLabs.
Twilio's data report shows AI & quality data key for success
Twilio's latest data report highlights the crucial role high-quality data and AI integration play in enterprise growth, spurred by a booming trend of data-centric operations.
How Australian businesses can transform customer interaction
Enhancing digital interaction, including live chat and advanced voice solutions, can bolster customer loyalty and operational efficiency for Australian businesses.
Call data: Australian businesses’ overlooked tool for superior CX
Often neglected, call data provides Australian businesses with crucial insights for refining their customer experience, with potential benefits like valuable competitive intelligence.
Utilising AI voice technology to exceed Australian customer demands
Australian businesses employ AI voice technology to surpass customer expectations, transforming calls into actionable insights and personalising services.
Neo4j names Kristen Pimpini as VP for Asia Pacific region
Neo4j appoints tech industry veteran Kristen Pimpini as VP for the rapidly expanding Asia Pacific region, who is predicted to enhance growth with his two-decade leadership experience.
Twilio honours AI startups pushing innovation in customer engagement
Twilio honoured innovative startups utilising Generative AI and Twilio's suites to enhance digital communication for customer experiences in its AI Startup Searchlight awards.
SentinelLabs exposes FBot malware targeting cloud, payment services
SentinelLabs details FBot, a distinct Python-based malware tool, focused on cloud and payment services. Unlike peers, FBot doesn't use Androxgh0st code.
CustomerAI fuels next generation of customer relationships
Twilio has unveiled new CustomerAI solutions that it says will unlock the power of artificial intelligence for hundreds of thousands of businesses.
Twilio to deliver new customer-aware generative AI
Twilio, the customer engagement platform, will enable companies to create personalised, customer-aware experiences powered by OpenAI.
AWS, Twilio expand partnership, focus on AI capabilities
The extension of the longstanding partnership will place artificial intelligence capabilities at the fingertips of Twilio customers.
APAC marketers welcoming end of third-party cookies - report
APAC marketers embrace the phase-out of third-party cookies, recognizing the value of zero and first-party data, says Twilio research.
Twilio unveils CustomerAI; expands Google Cloud partnership
Twilio unveils CustomerAI ahead of SIGNAL and simultaneously expands on its long-standing partnership with Google Cloud.
Australian consumers report data-sharing concerns
Twilio reveals new research proving trust and transparency are cornerstones of building a sustainable data-sharing ecosystem for digital marketing in Australia.
Consumers remain cynical about artificial intelligence
Businesses are eagerly embracing the potential for AI to provide personalised customer experiences, but consumers remain cynical.
Investment in customer engagement drives revenue: Twilio
Twilio’s annual customer engagement report finds customer engagement investments increase brands’ resilience by boosting revenue and improving customer loyalty.
Rush to customer data platforms to drive efficient growth
Customer data platforms have become a cornerstone of the modern technology stack as companies move to leverage an explosion of consumer data.
Australian shoppers want real-time interaction with brands
Twilio’s survey shows lagging adoption in conversational messaging, an untapped opportunity for brands in the Australian market.
Consumers want personalisation, but don't trust brands with their data
Customers expect personalisation during every brand interaction but they don't trust brands to keep their personal data secure and to use it responsibly.
Twilio appoints Nicholas Kontopoulos as Asia Pacific & Japan marketing vice president
Twilio has appointed Nicholas Kontopoulos as Asia Pacific and Japan marketing VP to enhance regional business growth and be an innovative leader.
Twilio appoints Reeny Sondhi & Amy Holcroft as chief digital officer & chief privacy officer
Twilio hires chief digital officer and chief privacy officer to protect customers' digital rights and privacy in an increasingly digitized world.
Twilio appoints Reeny Sondhi as Chief digital officer
Twilio has hired Reeny Sondhi as Chief Digital Officer and Amy Holcroft as Chief Privacy Officer to focus on customer engagement and privacy.
ServiceNow and Twilio introduce new messaging service
ServiceNow has announced the ServiceNow Messaging Service to help organisations drive better service experiences from issue to resolution. .
Video: 10 Minute IT Jams - A breakdown of Twilio Flex
In this interview, we speak to Twilio Flex director of product marketing Tim Richter, who will discuss one of the company's critical APIs, Twilio Flex.