Voice of Customer stories
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InMoment integrates generative AI for better customer insights
Last month
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InMoment integrates generative AI into its Conversational Intelligence, enhancing customer experience analytics by merging various feedback sources like contact centres, surveys, and social media.
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Frost & Sullivan ranks NICE highly on 2022 VoC report
Wed, 8th Feb 2023
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Frost & Sullivan has given NICE top placement in its Frost Radar Voice of Customer report for 2022 for its growth and innovation.
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NICE named Technology Leader in 2022 SPARK Matrix for VoC
Thu, 10th Nov 2022
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NICE has been recognized as a Technology Leader in the 2022 SPARK Matrix for Voice of the Customer (VoC) Platform report.
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Gartner highlights six ways to improve customer experience with VoC solutions
Mon, 28th Dec 2020
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Gartner outlines six steps for customer service leaders to implement voice of the customer solutions for better CX management.
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INSIGHTS: Tips for transforming your customer experience
Mon, 13th Feb 2017
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Get insights on how to empower your team to deliver exceptional customer experiences in Fuji Xerox's Customer Experience report.