About Shannon
Shannon Williams
News Editor
Shannon is a freelance editor and writer. As a professional content creator over the last ten years, Shannon has worked across many industries including tech, business and travel, in a variety of mediums including media, publishing, communications and social media. She has a knack for finding the right voice for her audience and relishes the opportunity to tell stories.
Stories by Shannon - Page 2
Zendesk flags APAC demand for transparent, smarter AI CX
4 days ago
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data analytics
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digital transformation
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cx
Zendesk warns APAC brands that rising CX expectations demand transparent, context-rich AI that resolves issues instantly or risks churn.
UK unveils GBP £210m plan to bolster cyber defences
4 days ago
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ransomware
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digital transformation
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advanced persistent threat protection
UK vows Cyber Action Plan with GBP £210m for public-sector defences, as tech leaders warn success hinges on long-term reform and culture.
AI to manage 41% of Singapore customer service by 2027
4 days ago
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digital transformation
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cx
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martech
AI is set to manage 41% of Singapore’s customer service cases by 2027, as service teams embrace “agentic” tools despite security concerns.
Informatica named Leader in Gartner data governance MQ
4 days ago
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data analytics
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digital transformation
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multi-cloud
Informatica named a Leader in Gartner’s 2026 Magic Quadrant for data and analytics governance platforms, driven by its IDMC cloud platform.
AI agents to reshape retail, squeeze SaaS & ad spend
4 days ago
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cx
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martech
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partner programmes
AI agents will reshape how shoppers discover brands, forcing retailers to rethink visibility as SaaS vendors and ad budgets come under strain.
Regulated sectors & legal teams tipped to lead AI 2026
4 days ago
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data protection
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digital transformation
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risk & compliance
Heavily regulated sectors and in-house legal teams are set to spearhead enterprise AI in 2026, turning compliance into a competitive edge.
AI coding tools face 2026 reset towards architecture
Last week
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devops
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digital transformation
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hyperscale
AI coding tools are set for a 2026 reset as enterprises pivot from ‘vibe coding’ experiments to architecture-first, governed co-developers.
Brands shift to centralised platforms as channels grow
Last week
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digital transformation
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cx
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martech
Brands are ditching fragmented martech stacks for centralised platforms as AI, richer messaging and costs expose the limits of siloed channels.
Agentic AI poised to transform cyber defence & search
Last week
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digital transformation
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cx
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martech
Agentic AI is set to move from hype to frontline tool by 2026, autonomously steering cyber defence workflows and search-led marketing.
DTCC sets 2026 agenda on tokenisation, AI & T+1 shift
Last week
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data analytics
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digital transformation
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public cloud
DTCC maps an ambitious 2026 plan, deepening tokenisation and AI while overhauling risk, collateral and post-trade ahead of Europe’s T+1 shift.
Vertiv outlines five key trends reshaping AI data centres
Last week
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datacentre infrastructure
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hyperscale
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public cloud
Vertiv flags higher voltage power, digital twins and liquid cooling as critical trends reshaping AI-ready data centre design worldwide.
ScotlandIS sets AI, skills & cyber priorities for 2026
Last week
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hyperscale
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dc
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cartech
ScotlandIS flags AI, skills, green data centres and cyber basics as critical to Scotland’s digital economy amid 2026 uncertainty.
UK unveils GBP £210m cyber plan to bolster public services
Last week
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data protection
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ransomware
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digital transformation
UK launches GBP £210m Cyber Action Plan and central unit to shore up digital public services amid rising attacks and legacy risks.
Microsoft leads on nature in Europe’s data centres
Last week
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smart cities
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hyperscale
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dc
Microsoft tops rivals for weaving nature restoration into European data centres, but report warns sector lags as AI power demand surges.
UK firms invest in cyber, overlook growing AI risks
Last week
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data protection
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digital transformation
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cloud security
UK firms pour cash into cyber security yet neglect AI-specific threats, leaving new attack surfaces exposed despite rising confidence.
Exactly.com predicts AI & agentic commerce for 2026
Last week
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data protection
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digital transformation
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crypto
Exactly.com predicts AI agents, social commerce and omnichannel retail will redefine trust, convenience and control in 2026 shopping.
AI set to transform cyber defence strategies in 2026
Last week
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digital transformation
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hyperscale
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cloud security
AI is set to redefine cyber defence in 2026, forcing UK boards and public bodies to swap reactive security for automated, collective resilience.
Data privacy myths leave smaller firms exposed to attack
Last week
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firewalls
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data protection
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ransomware
Myths over the value of business data are leaving smaller firms dangerously exposed, IDS-INDATA warns ahead of Data Privacy Day.
AI agents to outnumber humans, warns Token Security
Last month
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digital transformation
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pam
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cloud security
AI security start-up Token Security warns AI agents will outnumber humans in firms by 2026, becoming the most privileged, risky identities.
EU banks bracing for AML rules & major vendor shift
Last month
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digital transformation
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biometrics
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fintech
EU banks face a 2026 crunch as new AML rules spark a shake-up in KYC vendors, testing compliance strategies amid rising fraud risks.