Infosys has agreed a strategic collaboration with IHH Healthcare on an enterprise-wide ERP transformation programme, beginning in Hong Kong, Malaysia and Singapore.
The multi-year project is intended to standardise business processes across IHH's markets while bringing artificial intelligence into core workflows through Infosys Topaz.
Under the arrangement, Infosys will replace IHH's legacy, siloed ERP environment with a more integrated digital platform. The programme covers finance, procurement, supply chain, human capital management and enterprise performance management.
IHH is one of the world's largest private healthcare providers, operating in 10 countries and running 190 healthcare facilities, including 89 hospitals. Its workforce numbers about 76,000.
The overhaul is designed to give IHH better real-time access to operational data and forecasting tools, supporting faster decision-making across multiple markets and helping align business practices in territories where the group already has a significant presence.
For healthcare operators, ERP systems underpin many of the administrative and financial processes that support hospital networks, purchasing, staffing and performance reporting. Large cross-border providers often face added complexity because their systems have been built up over time through expansion in different markets.
Regional scope
The initial focus on Hong Kong, Malaysia and Singapore reflects three of IHH's established Asian markets. By starting there, IHH aims to create a more common operating model before extending standardisation more broadly across the organisation.
The programme also reflects a wider push among large healthcare groups to modernise back-office systems as operators face pressure to manage costs, comply with regulation and improve the use of data in day-to-day decisions.
Infosys said the collaboration would consolidate fragmented systems into a unified cloud-based platform, combining key corporate functions that have previously operated across separate systems and frameworks.
One aim of the project is to improve visibility across the business. Better integration between finance, procurement and supply chain functions can help hospital groups track spending, demand and operational performance more consistently, particularly when activities span several countries.
Executive views
Dilip Kadambi, Group Chief Financial Officer at IHH Healthcare, outlined the company's rationale for the project.
"As we continue to optimize and future-proof our operations across markets, this ERP collaboration with Infosys will drive greater cost efficiency while empowering our teams to focus on what matters most - caring for patients. This advances our Care. For Good aspiration by delivering consistently high-quality patient care and enabling long-term, sustainable growth," said Dilip Kadambi, Group Chief Financial Officer at IHH Healthcare.
Infosys framed the deal as an example of how clients are applying AI within broader business transformation efforts rather than treating it as a separate technology initiative. In this case, AI is tied to workflow changes in core operational systems.
Venky Ananth, EVP and Global Head - Healthcare at Infosys, said: "This collaboration with IHH Healthcare reflects our ability to operationalize AI-led transformation at scale. By leveraging Infosys Topaz, we are consolidating fragmented systems into a unified, cloud-based platform that enables real-time decision-making, simplifies cross-market operations, and accelerates enterprise-wide adoption. This will help IHH drive greater efficiency, agility, and consistency as it scales across a complex, multi-country healthcare ecosystem."
IHH's scale means changes to its administrative systems can have a broad operational effect. Its brands include Acibadem, Gleneagles, Fortis, Island, Mount Elizabeth, Pantai, Parkway and Prince Court, spanning services from primary and ambulatory care to higher-acuity treatment, as well as diagnostics, imaging, rehabilitation, telehealth and home care.
The collaboration adds to a growing number of healthcare technology projects focused on the infrastructure behind care delivery rather than clinical systems alone. In large provider networks, the ability to unify finance, workforce and supply operations is increasingly seen as part of the effort to run hospitals more efficiently while supporting patient services.
Infosys employs more than 325,000 people and operates in 63 countries. Its role in the project is to help build a centralised digital foundation for IHH's business across markets.
IHH sees that foundation as part of a broader effort to support long-term growth while keeping teams focused on patient care.