eCommerceNews Asia - Technology news for digital commerce decision-makers

Barry Cooper stories

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NICE named Technology Leader by QKS for Customer Journey Analytics
Thu, 7th Dec 2023
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Software provider NICE earned the title of Technology Leader in the 2023 SPARK Matrix for Customer Journey Analytics by QKS.
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NICE CXone Summer 2023 release to deliver CX at scale
Mon, 25th Sep 2023
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contact centre
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public cloud
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cloud services
NICE has announced the CXone Summer 2023 release, unlocking new levels of openness and flexibility to deliver customer experience at scale.
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NICE named market leader for CX Analytics solution
Thu, 21st Sep 2023
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big data
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contact centre
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NICE has been recognised as the overall leader by Quadrant Knowledge Solutions in the 2023 SPARK Matrix for Speech Analytics report.
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NICE launches next big leap of CX platform Enlighten
Wed, 7th Jun 2023
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contact centre
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cx
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NICE introduces three new AI solutions, combining generative AI tech and CX data to improve customer service engagement and operational excellence.
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NICE comes out on top of QKS's workforce engagement management report
Thu, 4th May 2023
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contact centre
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cx
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martech
NICE has announced that it has been recognised as the Technology Leader in the Quadrant Knowledge Solutions 2022 SPARK Matrix: WEM report.
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Gartner names NICE Customers Choice in 2023 Peer Insights
Thu, 20th Apr 2023
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contact centre
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cx
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martech
Gartner has named NICE a Customers Choice in the 2023 Peer Insights Voice of the Customer for Contact Centre as a Service.
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NICE announces the spring 2023 release of AI-powered CXone
Tue, 4th Apr 2023
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cx
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contact centre
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martech
NICE delivers AI-powered CX to accelerate smart self-service adoption while improving employee engagement and efficiency with the new release of CXone.
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Forrester names NICE Contact Centre as a Service Leader
Wed, 29th Mar 2023
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contact centre
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ai
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nice
Forrester has named NICE a Leader in Contact Centre as a Service (CCaaS) in a new report for the first quarter of 2023.
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Latest NICE offering using OpenAI for customer experience
Tue, 28th Mar 2023
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cx
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contact centre
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martech
NICE launches Enlighten Actions, an AI offering that enables businesses to create smart and humanised customer experiences.
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NICE named leader in Quadrant Knowledge’s 2022 CCaaS report
Fri, 24th Feb 2023
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contact centre
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cx
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martech
NICE CXone is once again positioned highest for customer impact for technology excellence in Quadrant Knowledge Solutions’ assessment of CCaaS solutions.
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NICE named a leader in Quadrant Knowledge’s 2022 CJA report
Wed, 22nd Feb 2023
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big data
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contact centre
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NICE was named the technology leader in the Quadrant Knowledge Solutions 2022 SPARK Matrix for Customer Journey Analytics (CJA) report.
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Frost & Sullivan ranks NICE highly on 2022 VoC report
Wed, 8th Feb 2023
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cx
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Frost & Sullivan has given NICE top placement in its Frost Radar Voice of Customer report for 2022 for its growth and innovation.
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NICE and Cognizant partner up on CX transformation initiative
Thu, 2nd Feb 2023
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contact centre
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cloud services
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partner programmes
NICE and Cognizant have announced the launch of a global strategic go-to-market partnership to accelerate customer experience transformation.
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NICE launches a conversational CX with ChatGPT-enabled CXone
Wed, 1st Feb 2023
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cx
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contact centre
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martech
Integrating CXone Expert and OpenAI's generative modelling enables consumers to resolve issues with human-friendly automated self-service.
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NICE recognised in new cloud-based contact centre report
Fri, 20th Jan 2023
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cloud services
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contact centre
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it infrastructure
DMG Consulting has recognised NICE in its Worldwide Cloud-Based Contact Infrastructure Market Share Report as a market share leader.
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NICE launches ElevateAI, an AI as a Service (AIaaS)
Fri, 16th Dec 2022
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contact centre
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cx
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martech
ElevateAI will provide on-demand access to NICE's unrivalled CX data and AI via developer-friendly APIs, to improve customer interactions.
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NICE launches Enlighten AutoSummary to deliver seamless CX
Wed, 14th Dec 2022
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cx
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contact centre
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martech
NICE Enlighten AutoSummary delivers smart, automated agent interaction summaries using AI to automatically identify critical tasks, contact reasons and actions.
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NICE named Technology Leader in 2022 SPARK Matrix for VoC
Thu, 10th Nov 2022
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cx
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contact centre
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martech
NICE has been recognized as a Technology Leader in the 2022 SPARK Matrix for Voice of the Customer (VoC) Platform report.
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NICE enables enterprises to achieve greater consumer understanding
Wed, 26th Oct 2022
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contact centre
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it automation
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ai
NICE has announced its industry breakthrough as the first to orchestrate synchronous and asynchronous interactions at scale.
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NICE receives top Gartner scores for Digital Customer Service Centre
Wed, 26th Oct 2022
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contact centre
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gartner
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customer service
NICE receives top scores for Digital Customer Service Centre in Gartner's 2022 Critical Capabilities for CCaaS report.
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Gartner names NICE a Leader in 2022 Magic Quadrant
Thu, 28th Jul 2022
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cloud services
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rpa
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open source
NICE has been recognised as a Leader in the 2022 Gartner Magic Quadrant for Robotic Process Automation (RPA) research report.
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NICE announces AI ethics framework as industry booms
Mon, 5th Jul 2021
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big data
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contact centre
NICE has released its Robo-Ethical Framework, a set of guidelines to promote responsible and transparent AI-powered robots.
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NICE infuses voice of customer capabilities with artificial intelligence
Mon, 28th Jun 2021
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crm
NICE brings AI to the contact centre with Enlighten AI, enabling real-time, hyper-personalised surveys to improve customer satisfaction and reduce churn.
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NICE rolls out agile workforce management for distributed workforces
Thu, 18th Feb 2021
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big data
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contact centre
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NICE launches new agile workforce engagement management (WEM) solution to support businesses during uncertainty.