Chatbots stories - Page 18
Singapore businesses fall behind in meeting customer expectations
Fri, 9th Sep 2022
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cx
Singapore businesses lag behind in their ability to act on customer feedback, and the speed at which they address it, according to Zendesk.
1/3 of IT decision makers rely on gut feel when choosing a network operator
Thu, 8th Sep 2022
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uc
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network infrastructure
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sdn
One third of business leaders admit that over 50% of their decision-making process is based on emotional response when choosing a network provider.
Is your chatbot bringing down the customer satisfaction score?
Fri, 12th Aug 2022
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Chatbots are failing to meet customer expectations due to a lack of transparency, frail language models, and poor conversation design.
Forrester names Pega a Leader in CRM Solutions 2022 report
Tue, 2nd Aug 2022
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edutech
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crm
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Forrester Research has named Pega a Leader among 11 competitors in The Forrester Wave: Core CRM Solutions, Q3 2022 report.
Cyara rolls out comprehensive, automated chatbot feature
Mon, 25th Jul 2022
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crm
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cx
Cyara unveils new chatbot testing features in latest release of Cyara Botium, offering comprehensive, automated chatbot testing and assurance.
Intel releases first set of open source AI reference kits
Mon, 18th Jul 2022
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uc
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martech
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open source
Intel says the four kits available to download are designed to make AI more accessible to organizations in on-prem, cloud and edge environments.
Salesforce announces new innovations for financial services
Tue, 5th Jul 2022
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uc
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data analytics
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fintech
Salesforce launches AI-powered financial services, offering targeted automation for better customer service and operational efficiency.
Siemens expands NVIDIA partnership for industrial metaverse
Tue, 5th Jul 2022
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uc
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martech
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iot
Siemens is expanding its partnership with NVIDIA to enable the industrial metaverse and increase the use of AI-driven digital twin technology.
Chatbots gaining momentum in customer service space
Wed, 15th Jun 2022
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crm
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uc
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martech
Chatbots are gaining momentum in the customer service space, but a human touch still unbeatable, according to a new study.
Extreme Networks extends ExtremeCloud portfolio with new offerings
Thu, 9th Jun 2022
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uc
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network infrastructure
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sd-wan
Extreme Networks has extended its ExtremeCloud portfolio to include new SD-WAN and AIOps with digital twin capabilities.
IaaS public cloud services market tips $91 billion in 2021
Wed, 8th Jun 2022
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uc
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public cloud
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martech
Amazon retained the number one position in the IaaS market in 2021, followed by Microsoft, Alibaba, Google and Huawei.
Knowledge graphs and digital twins to optimise supply chains
Fri, 3rd Jun 2022
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uc
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martech
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supply chain
CIOs are turning to digital twin technology and knowledge graphs to optimize supply chains and gain insights into complex dependencies.
Capgemini report shows strong reliance on digital twins
Wed, 1st Jun 2022
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edutech
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uc
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martech
According to a new report by Capgemini Research Institute, 60% of businesses in major sectors rely on digital twins to improve operational performance.
Skills shortages hold orgs back from capitalising on cloud 2.0
Wed, 25th May 2022
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uc
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martech
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multi-cloud
Organisations are becoming more comfortable with sophisticated 'cloud 2.0' technologies, even as they confront difficulties in hiring and retaining IT talent.
IT teams deploy powerful technologies to enable remote work
Tue, 17th May 2022
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uc
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martech
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ai
Freshworks' annual benchmark report shows a 23% improvement in IT ticket resolution speed as remote work increased.
Laybuy launches new AI chatbot Hugo using Ambit tech
Fri, 6th May 2022
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uc
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martech
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ai
Laybuy partners with fellow New Zealand company Ambit to launch conversational AI in a bid to support its international growth.
IT service teams still struggling two years into pandemic
Fri, 29th Apr 2022
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uc
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network infrastructure
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martech
Organisations are facing new challenges in IT service management as hybrid working becomes the norm, according to a survey by ManageEngine.
Mindfields, Uniphore partner for greater client offerings
Fri, 22nd Apr 2022
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uc
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cx
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martech
Mindfields partners with Uniphore to enhance conversational automation offerings, boosting customer satisfaction and aiding post-pandemic recovery.
NVIDIA announces updates to AI platform and new program
Thu, 24th Mar 2022
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uc
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data analytics
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martech
NVIDIA unveils updates to its AI platform and launches the AI Accelerated program with over 100 partners, including Adobe, Red Hat, and VMware.
Five ways to deliver the total experience to customers
Thu, 24th Mar 2022
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crm
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cx
It's a question that's been pondered over the decades, shrouded in mystery. How can organisations give customers what they really want?.