Chatbots stories - Page 21
APAC consumers comfortable with human & AI-assisted contact centres
Tue, 23rd Mar 2021
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crm
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uc
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cx
Consumer frustrations could be missed opportunities for brands to deliver a better experience while building trust and loyalty.
Video: 10 Minute IT Jams - Enghouse Interactive on the latest contact centre trends
Thu, 18th Mar 2021
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uc
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cx
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martech
Today we're highlighting Enghouse Interactive, a company that strives to be one of the world's leading providers of contact centre technologies.
NICE inContact infuses AI into contact centre offering
Thu, 18th Mar 2021
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crm
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uc
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data analytics
According to NICE inContact, the AI models are able to help guide agents at the point-of-service, boosting customer satisfaction in real time.
Little Ones announces new 'digital employee' to help with baby sleep and nutrition
Fri, 12th Mar 2021
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uc
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martech
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it automation
Little Ones, a provider of programmes for better sleep and nutrition for babies, has launched a new 'digital employee' to provide automated advice.
ANZ shunning digital fatigue despite digital reliance during pandemic - report
Fri, 12th Mar 2021
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uc
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martech
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agentic ai
Relationships with technology thrived in Australia and New Zealand in 2020, despite the pandemic, according to Infosys research.
Verizon adds Genesys Cloud to CX and contact centre portfolio
Thu, 25th Feb 2021
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crm
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uc
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cx
Verizon boosts its customer experience and contact centre offerings with the addition of Genesys Cloud, a cloud-based Contact Center as a Service.
Supply chain, AI and cloud set to dominate corporate tech agendas in 2021
Fri, 22nd Jan 2021
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uc
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digital transformation
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martech
Here are Infor's top three technology predictions for 2021 in the areas of the supply chain, artificial intelligence and cloud.
Why remote IT operations teams need a virtualised network operations centre
Fri, 22nd Jan 2021
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virtualisation
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uc
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devops
Virtualising the network operations centre (NOC) is essential for remote IT teams to work effectively, using tools such as group chat and automation.
Avaya contact centre expertise wins three awards
Mon, 18th Jan 2021
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crm
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martech
Avaya's contact centre expertise wins three awards from Frost - Sullivan, including market leadership and vendor of the year.
AWS announces global expansion of AWS CCI Solutions
Thu, 14th Jan 2021
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crm
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uc
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hyperscale
Amazon Web Services (AWS) has launched AWS Contact Centre Intelligence (AWS CCI) solutions, powered by AI, to enhance customer experiences.
Pega acquires speech analytics firm Qurious.io
Wed, 13th Jan 2021
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crm
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uc
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martech
Pega is acquiring Qurious.io, a cloud-based speech analytics company, to enhance its software portfolio and improve customer service.
AI go-to investment for financial services sector, spend increases to US$4.29bn
Wed, 30th Dec 2020
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uc
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fintech
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martech
AI spending in Asia/Pacific's financial services sector is set to reach $4.29bn by 2024, with a CAGR of 22.1% from 2019-2024, according to IDC.
Managing quality with a work-from-anywhere workforce
Mon, 14th Dec 2020
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crm
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uc
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devops
Work-from-anywhere contact centres need quality control mechanisms to ensure a consistent customer experience, according to NICE.
ManageEngine recognised by Forrester for PIM and Chatbots
Thu, 3rd Dec 2020
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uc
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pam
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martech
Forrester Research has recognized ManageEngine as one of the top providers in privileged identity management (PIM) and chatbots for IT operations.
Positive customer experience will boost brand loyalty - study
Tue, 1st Dec 2020
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uc
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cx
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martech
A positive customer experience with a retailer during the festive season will encourage customer loyalty, according to new research from Zendesk.
rapidMATION to resell DRUID chatbot platform after forming partnership
Mon, 30th Nov 2020
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uc
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martech
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ai
rapidMATION partners with DRUID to resell the DRUID Chatbot Authoring Platform, combining AI-driven chatbots with RPA capabilities.
New report uncovers opportunities and challenges for ANZ businesses
Tue, 3rd Nov 2020
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uc
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martech
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ai
Cloud adoption in ANZ soars as businesses remain confident despite recent challenges, according to a report by Genesys.
Genesys: is ANZ ready for customer experience post-pandemic?
Tue, 3rd Nov 2020
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crm
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uc
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cx
The multi-region study shows the pandemic as an extraordinary catalyst for the adoption of cloud, automation, and greater digital engagement.
The intelligent workspace for Australian businesses returning to work
Tue, 27th Oct 2020
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uc
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firewalls
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network security
As Australian businesses return to work, Thomas Duryea Logicalis offers a smart workspace solution, powered by Cisco Meraki, to ensure safety and compliance.
Amelio Health takes out two gold awards for digital innovation
Wed, 21st Oct 2020
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uc
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martech
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healthtech
An Australian nurse has won two awards for her digital tech startup that aims to ease the stress of people living with persistent and chronic pain.