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Chatbots Stories - Page 3

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Chatbots stories

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Chatbots stories

Global study finds 78% use AI for investment insights
Digital Transformation

Global study finds 78% use AI for investment insights

AI use in investing is now mainstream, with 78.3% of 2,100 respondents across 19 countries saying they consult tools for insights.

By Karen Joy Bacudo • 4 min read • Last month
AI projects stall as testing lags behind deployment
DevOps

AI projects stall as testing lags behind deployment

More than half of organisations have shipped AI tools, but quality problems and weak testing are leaving many projects stranded before production.

By Catherine Knowles • 4 min read • Last month
Cloudflare, Wiz link AI security tools for unified view
Firewalls

Cloudflare, Wiz link AI security tools for unified view

Security teams gain a single view of shadow AI as Cloudflare and Wiz connect traffic inspection with cloud asset mapping to spot exposed data.

By Mark Tarre • 4 min read • Last month
Denodo study flags trust gap in agentic AI adoption
Virtualisation

Denodo study flags trust gap in agentic AI adoption

Most firms lack the live, governed data needed for autonomous AI, with 66% of executives saying real-time access is non-negotiable.

By Sofiah Nichole Salivio • 3 min read • Last month
8x8 launches AI Studio for customer experience agents
Software-as-a-Service

8x8 launches AI Studio for customer experience agents

Businesses can now build AI agents without specialist developers, as 8x8 rolls out early access to its Studio on the customer experience platform.

By Catherine Knowles • 4 min read • Last month
SiteMinder expands hotel bookings into AI channels
Digital Transformation

SiteMinder expands hotel bookings into AI channels

Travellers increasingly using conversational search could redirect hotel bookings away from metasearch and OTAs as AI tools surface live rates.

By Sean Mitchell • 5 min read • Last month
Infobip launches AgentOS platform, targets agentic AI shift
Unified Communications

Infobip launches AgentOS platform, targets agentic AI shift

The new system aims to help businesses turn stalled generative AI pilots into measurable returns by unifying customer data and oversight.

By Sean Mitchell • 3 min read • Last month
AI bots overwhelm identity controls in Australia & NZ
Data Protection

AI bots overwhelm identity controls in Australia & NZ

AI agents and service accounts are exposing Australian and New Zealand firms to regulatory, financial and reputational risk as controls lag.

By Sofiah Nichole Salivio • 8 min read • Last month
Cloudflare expands Agent Cloud for long-running AI agents
DevOps

Cloudflare expands Agent Cloud for long-running AI agents

Developers could cut the complexity of running autonomous software as the new tools aim to make long-lived AI agents cheaper and easier to manage.

By Sofiah Nichole Salivio • 5 min read • Last month
Synthflow appoints Matt Alexander as Channel Chief
Software-as-a-Service

Synthflow appoints Matt Alexander as Channel Chief

The hire signals a sharper push into overseas growth as the AI customer service software group deepens partnerships in the US and beyond.

By Sofiah Nichole Salivio • 3 min read • Last month
Minor Hotels unveils global AI platform with Google
Unified Communications

Minor Hotels unveils global AI platform with Google

The hotel group expects the new system to unify guest data and privacy controls across 640 properties, with full rollout due in 2026.

By Mark Tarre • 5 min read • Last month

Stories from Other Regions

Chatbots stories

Wayvia updates Shoppable platform to track retail sales
Digital Transformation

Wayvia updates Shoppable platform to track retail sales

Brands can now tie ad spend more closely to real purchases, as Wayvia adds confirmed retail sales data to its updated shoppable platform.

By Sofiah Nichole Salivio • 4 min read • Last month
UK businesses adopt RCS & AI for customer messaging
Data Analytics

UK businesses adopt RCS & AI for customer messaging

Fraud fears and rising smishing are pushing UK firms towards verified RCS and AI-led omnichannel chats, a new study finds.

By Sean Mitchell • 3 min read • Last month
Strategy and innovation: Key takeaways from Gamma's regional forums
Unified Communications

Strategy and innovation: Key takeaways from Gamma's regional forums

Partners in the UK channel face rising pressure to prove value as customers switch providers and demand faster innovation, longer-term roadmaps.

By Will Morey • 4 min read • Last month
Konverge embeds AI in custom software to streamline work
Customer Relationship Management

Konverge embeds AI in custom software to streamline work

Businesses could cut delays and duplicate work as Konverge puts AI inside workflows, while keeping human oversight for compliance.

By Catherine Knowles • 4 min read • Last month
SiteMinder expands hotel platform for AI booking channels
Digital Transformation

SiteMinder expands hotel platform for AI booking channels

Travellers could soon book rooms inside chatbots as SiteMinder taps AI assistants to drive live hotel rates and reservations.

By Joseph Gabriel Lagonsin • 5 min read • Last month
Sole traders turn to AI for tax advice as rules change
Digital Transformation

Sole traders turn to AI for tax advice as rules change

Quick answers are winning out over professional fees, with 26% of UK sole traders now using AI for Making Tax Digital guidance as rules tighten.

By Karen Joy Bacudo • 3 min read • Last month