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Customer Journey Stories - Page 13

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Customer Journey stories

Global Stories

Customer Journey stories

Clarity unveils Surfacd to track B2B brands in AI search
Customer Experience

Clarity unveils Surfacd to track B2B brands in AI search

Clarity launches Surfacd, a tool tracking how B2B brands are portrayed across AI search and assistants such as ChatGPT and Perplexity.

By Catherine Knowles • 4 min read • Thu, 12th Feb 2026
30Acres set to rebuild Zulu & Zephyr's global Shopify site
Digital Transformation

30Acres set to rebuild Zulu & Zephyr's global Shopify site

Creative agency 30Acres will rebuild Zulu & Zephyr's global eCommerce platform on Shopify 2.0, with a new site launching in Q2 2026.

By Catherine Knowles • 3 min read • Thu, 12th Feb 2026
Mastercard enlists Schmeichel to back Click to Pay
Surveillance

Mastercard enlists Schmeichel to back Click to Pay

Mastercard taps Peter Schmeichel to front a UK push for tokenised Click to Pay checkouts, aiming to end manual card entry by 2030.

By Mark Tarre • 3 min read • Wed, 11th Feb 2026
Visa survey shows trust gap on AI at online checkout
Data Protection

Visa survey shows trust gap on AI at online checkout

Visa survey finds most Asia Pacific shoppers use AI to browse, but many still distrust it with payment details at online checkout.

By Mark Tarre • 4 min read • Wed, 11th Feb 2026
Marketers: Get ready to AI-proof your careers
DevOps

Marketers: Get ready to AI-proof your careers

As AI reshapes marketing, leaders say careers will depend less on tactics and more on systems thinking, judgement and commercial clarity.

By Sofiah Nichole Salivio • 6 min read • Wed, 11th Feb 2026
Kentico unveils AIRA agents to transform marketing work
Enterprise Content Management

Kentico unveils AIRA agents to transform marketing work

Kentico launches AIRA Agentic Suite, bringing task-specific AI agents into its Xperience platform to automate and refine marketing workflows.

By Mark Tarre • 3 min read • Thu, 5th Feb 2026
8x8 sees AI customer interactions surge across voice, chat
Unified Communications

8x8 sees AI customer interactions surge across voice, chat

8x8 reports triple-digit growth in AI voice and messaging for CX, as contact centres scale automation beyond pilots across channels.

By Shannon Williams • 5 min read • Thu, 5th Feb 2026
Smart Communications debuts AI tools for compliance-led CX
Document Management

Smart Communications debuts AI tools for compliance-led CX

Smart Communications launches AI-powered tools to help regulated firms modernise customer communications, data capture and archiving at scale.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 5th Feb 2026

Stories from Other Regions

Customer Journey stories

Shirofune adds Reddit Ads to its omnichannel ad suite
Customer Experience

Shirofune adds Reddit Ads to its omnichannel ad suite

Shirofune has integrated Reddit Ads into its automation platform, letting marketers manage and optimize Reddit alongside other digital channels.

By Mark Tarre • 3 min read • Fri, 13th Feb 2026
Shoppers ditch baskets over delivery fees & friction
Digital Transformation

Shoppers ditch baskets over delivery fees & friction

Shoppers shun online baskets over high delivery fees and clunky checkouts as retailers plough cash into loyalty schemes and shiny AI tools.

By Mark Tarre • 4 min read • Thu, 12th Feb 2026
Tradesman Saver targets digital pros with new brand
Customer Experience

Tradesman Saver targets digital pros with new brand

Tradesman Saver launches Professional Saver brand to target IT and digital workers as it refreshes its image and eyes growth into 2026.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 12th Feb 2026
UK consumers step up cross-checking as AI use grows
Customer Experience

UK consumers step up cross-checking as AI use grows

UK consumers are embracing AI tools but trust is splintering, with most cross-checking search, social and brand sites before deciding.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 11th Feb 2026
Mailchimp boosts eCommerce tools with wider SMS rollout
Software-as-a-Service

Mailchimp boosts eCommerce tools with wider SMS rollout

Mailchimp expands eCommerce tools and AI-driven automation, rolling out SMS to 34 new EMEA markets to boost small business marketing ROI.

By Sofiah Nichole Salivio • 4 min read • Wed, 11th Feb 2026
Ultamation hires Pixel Kicks for new digital platform
Software-as-a-Service

Ultamation hires Pixel Kicks for new digital platform

Ultamation taps Manchester digital agency Pixel Kicks to build a unified WordPress and WooCommerce platform for its growing software services.

By Joseph Gabriel Lagonsin • 3 min read • Fri, 6th Feb 2026
JB Hi-Fi launches consumer electronics retail media network
Customer Experience

JB Hi-Fi launches consumer electronics retail media network

JB Hi-Fi teams with Retail MediaWorks to launch Australia's first consumer electronics-focused retail media network across its 207-store empire.

By Sofiah Nichole Salivio • 4 min read • Fri, 6th Feb 2026
Observability & AI spark Australia's business edge
Data Protection

Observability & AI spark Australia's business edge

Australian firms are turning observability from backroom monitor into strategic engine, fusing AI and data to drive growth and resilience.

By Christine Low • 5 min read • Tue, 3rd Feb 2026
Toyota & Cuvva launch app-based short-term car cover
Digital Transformation

Toyota & Cuvva launch app-based short-term car cover

Toyota teams with digital insurer Cuvva to launch app-based, short-term comprehensive car cover for Toyota and Lexus drivers across the UK.

By Sofiah Nichole Salivio • 4 min read • Mon, 2nd Feb 2026