TP backs dtcpay's Asia-Pacific payments support push

TP has partnered with dtcpay to support customer service operations for payment services across Asia-Pacific, with a focus on dtcpay's expanding stablecoin-enabled payments business.

Under the arrangement, TP will provide 24/7 customer support for dtcpay's customers and merchants in English and Mandarin across voice and digital channels. The work will cover customer experience operations as dtcpay expands its payment offering in the region.

Singapore-based dtcpay is a regulated digital payments provider focused on linking digital assets with traditional finance. It holds approval from the Monetary Authority of Singapore, along with permissions in Luxembourg, Hong Kong, Australia, the United States, and Canada.

Service model

TP will use its internal customer experience platform and operational tools to run the service. The partnership is intended to help dtcpay manage higher volumes of customer interactions while maintaining direct support for users and merchants.

The deal comes as payment companies across Asia-Pacific face growing pressure to combine regulated infrastructure with responsive support. Stablecoin use is attracting growing interest from businesses seeking faster cross-border settlement, but providers also need to assure merchants and users that service issues can be resolved quickly and in local languages.

That need has become more pronounced as digital payment services move beyond specialist users into broader commercial use. Companies in the sector are increasingly expected to provide the always-on service associated with mainstream financial platforms, especially when transactions involve cross-border payments and digital assets.

Market shift

For dtcpay, the partnership adds an external operating layer to a payments platform it describes as regulated and designed for real-time settlement. For TP, adding a client to a segment where customer service can be more complex because transactions span multiple jurisdictions, payment methods, and user groups.

Sam Lin, Chief Operating Officer at dtcpay, outlined the company's view of the market shift.

"The payments landscape across APAC is evolving rapidly, with stablecoins gaining strong momentum as businesses seek faster, more efficient, and transparent ways to move value across borders. As adoption scales, the ability to deliver trusted, responsive, and high-quality customer experiences becomes increasingly critical to building confidence among users and merchants. Our partnership with TP allows us to deliver the customer experience infrastructure that digital payment adoption demands," said Sam Lin, Chief Operating Officer, dtcpay.

His comments reflect a wider issue for digital payment firms in the region: product development and regulatory approvals alone are no longer enough to compete. As adoption grows, providers are also being judged on how quickly they answer customer queries, how consistently they resolve problems, and whether support is available across key languages and channels.

Regional scale

TP has a large international footprint, operating in close to 100 countries, and offers services ranging from front-office customer care to back-office functions and consulting. Its role in the dtcpay partnership reflects a broader trend of specialist service providers moving further into payments and financial technology as those businesses look to scale without building every support function in-house.

Daniel Dua, Head of Business Development, SEA at TP, said the partnership brings together infrastructure and customer operations.

"Digital payment adoption in APAC is accelerating, and the companies leading this space combine strong technical infrastructure with equally strong customer experience operations. dtcpay has built a compelling and regulated payments platform, and we're proud to bring the CX capabilities and scale to match that ambition," said Daniel Dua, Head of Business Development, SEA, TP.

The agreement also highlights Singapore's role as a base for companies building regional digital payment services under formal regulatory oversight. As more firms test stablecoin-related products for commercial use, partnerships between payment operators and customer service specialists are likely to become more common.

Support demand

The partnership will support customers and merchants in two languages across voice and digital channels, underscoring how multilingual service is becoming a basic requirement rather than a premium feature in Asia-Pacific payments. TP will provide support on a 24/7 basis.