eCommerceNews Asia - Technology news for digital commerce decision-makers

Chatbots stories - Page 12

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Gen Z in the dark on basic internet terms – research
Fri, 18th Aug 2023
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uc
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ai agents
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telco
The DNS Research Federation suggests young people are risking their safety online by using the Internet without knowing what key terms mean.
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Retailer investments driven towards AI to grow sales
Fri, 11th Aug 2023
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supply chain & logistics
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ai
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ai agents
AI solutions enable retailers to enhance their customer experience by providing personalised recommendations and improving inventory management.
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Suncorp FY23 performance boosted by technology transformation
Thu, 10th Aug 2023
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uc
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digital transformation
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it automation
Digitisation, automation and artificial intelligence (AI) have helped support the performance of Suncorp Group in the financial year (FY) 2022-23.
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Twilio to deliver new customer-aware generative AI
Mon, 7th Aug 2023
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cx
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martech
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genai
Twilio, the customer engagement platform, will enable companies to create personalised, customer-aware experiences powered by OpenAI.
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Capgemini launches generative AI services to aid in digital transformation
Thu, 3rd Aug 2023
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digital transformation
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genai
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ai
Capgemini launches generative AI portfolio to support clients in their digital transformation, with a focus on sectors such as life sciences and retail.
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How AI can complement Australia's human experience
Wed, 2nd Aug 2023
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uc
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digital transformation
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ai
Artificial Intelligence (AI) and digital technologies have become an integral part of our lives, promising a future of unprecedented possibilities.
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Altering the commercial landscape through the power of AI
Tue, 1st Aug 2023
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llms
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ai
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ai agents
There will be winners and losers in the AI race, but AI pessimists are discounting the creativity and productivity that the technology will unleash.
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Automation and AI in the law sector: threat or opportunity?
Thu, 27th Jul 2023
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risk & compliance
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ai
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ai agents
AI and automation can help accelerate the productivity of existing teams, enabling firms to make the most of their resources and boost their overall efficiency.
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Is ChatGPT’s use of our personal data even legal?
Tue, 25th Jul 2023
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uc
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data protection
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data privacy
As the field is always evolving, laws and regulations surrounding personal data use in AI are likely to evolve too.
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UC teams up with Microsoft, a collaboration for innovation
Mon, 24th Jul 2023
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uc
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partner programmes
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ai
University of Canterbury partners with Microsoft to advance student experience, research capabilities, and employability.
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The power of Vector Search and NLP: A Business value perspective
Fri, 21st Jul 2023
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uc
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data analytics
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digital transformation
Integrating Vector Search and NLP offers a significant opportunity for businesses to improve their operations and drive growth.
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61% of customers prefer to speak with chatbots - study
Fri, 21st Jul 2023
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uc
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fintech
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cx
New survey from Boost.ai reveals customers' growing acceptance and preference for chatbots and virtual agents.
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The creative and productive evolution of generative AI
Sun, 16th Jul 2023
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uc
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martech
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genai
Our goal is to help creatives spend more time being creative and less time dealing with the hidden production work that robs us of the joy of making.
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Maximizing AI's potential through further training
Sun, 16th Jul 2023
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genai
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llms
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ai
Artificial Intelligence (AI) has revolutionized work and legislation. Upskilling is crucial to meet the demand for AI specialists.
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The five key pillars of exceptional customer contact
Fri, 14th Jul 2023
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saas
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uc
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cx
To succeed, brands need to go above and beyond to provide consistent experiences to their customers while also looking to make continuous improvements.
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Conversational AI's role in optimising debt collection
Mon, 10th Jul 2023
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uc
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digital transformation
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fintech
By leveraging conversational AI, companies across multiple sectors can automate various aspects of customer interactions.
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Indara partners vHive for AI-driven software solutions
Thu, 6th Jul 2023
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saas
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uc
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digital transformation
Indara Digital Infrastructure announces partnership with vHive for their AI-driven digital twin programme, including drone technology.
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Enterprises must adapt to Shadow AI to avoid data breaches
Wed, 5th Jul 2023
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casb
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breach prevention
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risk & compliance
Insider data breaches are set to rise due to poor data controls and the use of generative AI tools, warns Imperva.
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Tata Communications acquires Kaleyra for $100M, grows business worldwide
Wed, 5th Jul 2023
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data analytics
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cx
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martech
Tata Communications has announced it has entered into a definitive agreement to acquire Kaleyra, with the aim of empowering global enterprises.
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Zepto appoints Rich Miller as Chief Technology Officer
Wed, 5th Jul 2023
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uc
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fintech
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digital twins
Zepto makes groundbreaking appointment with Rich Miller as new CTO, bringing his illustrious career and fintech expertise to the company.