Global stories

By Melania Watson • 3 min read • Thu, 23rd Oct 2025

IAG partners with Adobe to personalise insurance customer journeys

Insurance Australia Group teams up with Adobe to use AI for personalised, seamless customer experiences across its retail insurance brands.

Phishing

Supply chain risks overwhelm cybersecurity leaders, report finds

A report reveals 60% of UK and US cybersecurity leaders find third-party supply chain risks overwhelming amid rising breaches and operational impacts.

By Jed Nykolle Harme • 4 min read • Wed, 22nd Oct 2025

By Melvin Hipolito • 3 min read • Thu, 16th Oct 2025

Twilio unveils new data features to boost enterprise engagement

Twilio launches new data features like Granular Observability and expanded APIs to help enterprises boost trusted customer engagement globally.

By Sean Mitchell • 3 min read • Wed, 15th Oct 2025

Australian retail media first links in-store sales to digital ads

Vinarchy Wines, MixIn, Criteo and Amperity launch Australia's first retail media network linking in-store sales to digital ads for precise campaign measurement.

By Melania Watson • 5 min read • Mon, 13th Oct 2025

Adobe unveils Real-Time CDP updates to boost data insights & ROAS

Adobe updates Real-Time CDP with new features for real-time campaign insights, Amazon integration, and easier collaboration, boosting privacy and ROAS.

By Melvin Hipolito • 4 min read • Wed, 8th Oct 2025

Teradata launches AI-driven customer intelligence package to boost CX

Teradata launches Autonomous Customer Intelligence, an AI-driven package to transform customer data into real-time actions, boosting CX at enterprise scale.

By Jed Nykolle Harme • 4 min read • Wed, 8th Oct 2025

Teradata launches AI-driven customer intelligence for real-time CX

Teradata launches Autonomous Customer Intelligence, an AI-driven software turning raw data into real-time customer actions to enhance experience and loyalty.

Stories from other regions

By Melania Watson • 6 min read • Tue, 21st Oct 2025

Kmart found to have breached privacy with facial recognition use

Kmart breached Australian privacy laws by using facial recognition in 28 stores without proper consent, collecting biometric data to tackle refund fraud.

Document Management

Zoho launches free agentic AI upgrades across core business apps

Zoho launches free agentic AI features across its core business apps to ease AI adoption by automating tasks without added costs for users.

By Melvin Hipolito • 4 min read • Fri, 17th Oct 2025

Marketing Technologies

AI shopping assistants set to become mainstream for UK consumers

80% of UK shoppers now use AI for online shopping, with most expecting AI assistants to be mainstream by 2026, revolutionising retail experiences.

By Shannon Williams • 3 min read • Wed, 15th Oct 2025

By Jed Nykolle Harme • 3 min read • Wed, 8th Oct 2025

Gen Z shift sees brand loyalty give way to trend-driven trust

Gen Z UK shoppers are prioritising viral trends and influencer promotion over traditional brand loyalty, reshaping consumer trust according to SAP Emarsys.

By Billy Loizou • 5 min read • Wed, 8th Oct 2025

Customer data foundations critical for brands transformation in AI era

Most Australian retailers struggle to unify customer data, hindering AI adoption and personalised experiences in the growing digital marketing landscape.

By Catherine Knowles • 4 min read • Thu, 2nd Oct 2025

Cyber insurance among small businesses surges amid rising threats

Cyber insurance among Australian small businesses has surged 50% amid rising cybercrime threats, with incidents costing an average of AUD $49,600 each.

By Catherine Knowles • 4 min read • Thu, 2nd Oct 2025

Stampede & Square launch PayOS to boost hospitality personalisation

Stampede has partnered with Square to launch PayOS, a unified hospitality platform integrating sales, payments, and guest data to boost customer engagement and revenue.

By Sean Mitchell • 4 min read • Tue, 30th Sep 2025

Australian firms boost data privacy investment amid AI adoption

A new study reveals 82% of Australian firms are boosting data privacy investment as AI adoption rises, outpacing global and US averages amid regulatory pressure.

Unified Communications

How AI can help you cut staff churn in the contact centre in 2026

AI can help slash contact centre staff turnover in 2026 by boosting agent engagement, cutting routine tasks, and enhancing job satisfaction with smart tools.

By Todd Gorsuch • 4 min read • Mon, 22nd Sep 2025