Customer engagement stories - Page 17
Lifecycle launches Nexus App for MVNO customer management
Thu, 20th Feb 2025
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digital transformation
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cx
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martech
Lifecycle Software has unveiled its Nexus App, a mobile application designed to help Mobile Virtual Network Operators streamline operations and enhance customer engagement.
Nishant Arora named SVP of marketing at Netcore Cloud
Wed, 19th Feb 2025
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saas
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cx
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martech
Netcore Cloud has appointed Nishant Arora as Senior Vice President of Marketing to bolster its global strategies and enhance demand generation efforts.
Focus on human behaviour critical in 2025 security trends
Wed, 19th Feb 2025
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cx
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martech
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support
Gallagher Security's new report reveals that overlooking human behaviour in security solutions risks inefficiencies and missed technological potential.
SolarWinds honours top EMEA partners with 2025 awards
Wed, 19th Feb 2025
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digital transformation
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cx
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martech
SolarWinds has honoured its top EMEA partners with the 2025 Partner Awards, acknowledging those in the region driving innovation and growth.
How purpose-built AI transforms CX strategies
Mon, 17th Feb 2025
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uc
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cx
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martech
Advanced AI technology is revolutionising customer experience strategies, enabling organisations to tailor services and boost efficiency in competitive markets.
Qsic secures USD $25m to expand AI audio platform and enter new markets
Fri, 14th Feb 2025
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cx
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martech
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genai
Qsic has raised USD $25 million in Series B funding to enhance its AI-driven audio platform, aiming to expand its retail operations and boost its market presence.
Cloudinary launches 3D platform to boost eCommerce sales
Fri, 14th Feb 2025
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cx
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martech
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e-commerce
Cloudinary has launched Cloudinary 3D, a new platform designed to help eCommerce brands enhance product presentation through immersive 3D and AR experiences.
Claroty wins 2025 Best in KLAS for Healthcare IoT security
Mon, 10th Feb 2025
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cx
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martech
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physical security
Claroty has been named Best in KLAS for Healthcare IoT Security for its xDome solution, achieving top performance for the fifth consecutive year.
Unlocking the power of speech to humanise AI-driven customer experiences
Mon, 10th Feb 2025
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cx
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martech
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personalisation
Recent advancements in conversational AI are transforming customer experiences, as brands embrace AI to foster deeper relationships and enhance engagement.
Zoho unveils advanced AI agents to boost productivity
Wed, 5th Feb 2025
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cx
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martech
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data privacy
Zoho has unveiled its AI advancements with Zia Agents, Agent Studio, and Agent Marketplace, aiming to improve the availability and creation of digital agents for businesses.
Gallabox raises USD $3.5m to boost AI WhatsApp tools
Thu, 30th Jan 2025
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saas
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edutech
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cx
Gallabox has secured USD $3.5 million in seed funding to enhance its AI-driven WhatsApp tools, aiming to transform communication for small and medium enterprises.
Clay secures USD $40 million, valued at USD $1.25 billion
Fri, 24th Jan 2025
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cx
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martech
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agentic ai
Clay has raised USD $40 million in Series B funding, boosting its valuation to USD $1.25 billion following impressive revenue growth and strategic acquisitions.
Global PWA market set to grow from USD $3.53bn to $21.44bn
Thu, 23rd Jan 2025
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cx
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martech
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ai
The global progressive web app market is poised to surge dramatically, growing from USD $3.53 billion in 2024 to USD $21.44 billion by 2033.
Oracle launches new AI tools to boost sales productivity
Wed, 22nd Jan 2025
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cx
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martech
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supply chain
Oracle has unveiled new AI agents within its Fusion Cloud Sales to enhance customer engagement and boost sales team productivity.
Bringing personalized loyalty strategies to life: From promise to reality
Wed, 22nd Jan 2025
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data analytics
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cx
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martech
Forrester's latest report highlights effective strategies for brands to personalise loyalty programmes, showcasing success stories from retailers like Loblaw and Woolworths.
Backbase highlights banking trends shaping the industry in 2025
Tue, 14th Jan 2025
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data analytics
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fintech
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cx
Backbase forecasts a USD $1 trillion transformation in banking by 2025, urging traditional banks to innovate or face a 30% market share loss to digital rivals.
Eight hospitality tech trends transforming pubs in 2025
Mon, 13th Jan 2025
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surveillance
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data analytics
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digital transformation
As pubs brace for 2025, eight key technology trends are set to revolutionise operations, optimising efficiency and enhancing customer experiences.
Exclusive: How CCH Integrator is revolutionising corporate tax efficiency with AI and strategic partnerships
Mon, 13th Jan 2025
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cx
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martech
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risk & compliance
Wolters Kluwer's Andy Hung is championing innovation through AI and partnerships, aiming to enhance efficiency and client outcomes in tax technology.
Vietnam launches first blockchain loyalty programme
Thu, 9th Jan 2025
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cx
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blockchain
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martech
SmartOSC and Avalanche are launching Vietnam's first blockchain-based loyalty programme, set to revolutionise customer engagement across the APAC region.
Hypervsn unveils 3D holographic technology
Tue, 7th Jan 2025
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cx
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martech
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ces
HYPERVSN is unveiling its cutting-edge 3D holographic technology, featuring life-sized digital avatars and an engaging AI fortune teller.