NiCE stories
Organisations need to continue investing in customer experience (CX) solutions that empower them to deliver frictionless experiences.
Ultimately, the future of contact centres will likely hinge on the successful integration of AI technologies like GPT.
NICE introduces three new AI solutions, combining generative AI tech and CX data to improve customer service engagement and operational excellence.
NICE has announced that it has been recognised as the Technology Leader in the Quadrant Knowledge Solutions 2022 SPARK Matrix: WEM report.
Gartner has named NICE a Customers Choice in the 2023 Peer Insights Voice of the Customer for Contact Centre as a Service.
NICE delivers AI-powered CX to accelerate smart self-service adoption while improving employee engagement and efficiency with the new release of CXone.
Forrester has named NICE a Leader in Contact Centre as a Service (CCaaS) in a new report for the first quarter of 2023.
NICE launches Enlighten Actions, an AI offering that enables businesses to create smart and humanised customer experiences.
NICE has announced that CXone has more than one million agents and supervisors using the complete breadth of its functionality.
The impacts of a digital-first society on contact centres are significant and require a digital-first customer experience strategy.
NICE CXone is once again positioned highest for customer impact for technology excellence in Quadrant Knowledge Solutions' assessment of CCaaS solutions.
NICE was named the technology leader in the Quadrant Knowledge Solutions 2022 SPARK Matrix for Customer Journey Analytics (CJA) report.
Frost & Sullivan has given NICE top placement in its Frost Radar Voice of Customer report for 2022 for its growth and innovation.
NICE and Cognizant have announced the launch of a global strategic go-to-market partnership to accelerate customer experience transformation.
Integrating CXone Expert and OpenAI's generative modelling enables consumers to resolve issues with human-friendly automated self-service.
DMG Consulting has recognised NICE in its Worldwide Cloud-Based Contact Infrastructure Market Share Report as a market share leader.
NICE has been awarded the 2022 Asia Pacific Cloud Contact Center Services Technology Innovation Leadership Award by Frost & Sullivan.
ElevateAI will provide on-demand access to NICE's unrivalled CX data and AI via developer-friendly APIs, to improve customer interactions.
NICE has announced that Whakarongorau Aotearoa New Zealand Telehealth Services has implemented NICE's CXone cloud-native platform.
LanguageLoop has implemented the NICE CXone cloud native platform to futureproof its customer experience operations.
