Expert Opinions - Page 27 - eCommerceNews Asia

What is an internet outage?

As more essential services are delivered digitally, availability becomes the most pressing concern, writes Cisco ThousandEyes solutions architect Mike Hicks.

By Mike Hicks • 5 min read • Mon, 6th Sep 2021

Customer Relationship Management

Unleashing the power of retail loyalty: Who is getting it right?

Loyalty programs provide an exclusive 'experience beyond the product' and help businesses get a better picture of their consumer buying journey.

By Billy Loizou • 5 min read • Mon, 30th Aug 2021

Customer Relationship Management

Three key areas of modern digital experiences that organisations need to keep an eye on

Digital technologies drive personalised experiences and operational efficiencies. Organisations must adapt to engage customers and employees.

By Kevin Miller • 3 min read • Fri, 27th Aug 2021

Customer Relationship Management

Businesses urged to improve customer experience through card-linked loyalty programs

Retailers that improve the customer experience are better placed to improve revenue and profits amid growing competition, writes Loyalty Now CEO Cary Lockwood.

By Cary Lockwood • 4 min read • Fri, 27th Aug 2021

eCommerce

Get prepared to bring in customers, not fraudsters this festive season

This checklist is a sure-fire way for eCommerce retailers to get the most out of this year's holiday shopping season in the new normal.

By Matt Humphries • 4 min read • Mon, 23rd Aug 2021

Customer Relationship Management

How consumer online behaviour has changed during the pandemic

The number of applications people are using has increased by 30% in the last two years, according to a new report by AppDynamics.

By Antoine Le Tard • 5 min read • Mon, 23rd Aug 2021

Supply Chain

The double-edged sword of online retail

Retailers who fared better during the pandemic were those who had a head-start in their digital capabilities. But, for others, it was a race to catch up.

By Damien Wong • 5 min read • Mon, 2nd Aug 2021

Customer Relationship Management

Five ways to strengthen client relationships

Clients' expectations remain high during the engagement entire process, and companies must ensure each stage of the process is consistently positive.

By Chris Smith • 5 min read • Thu, 29th Jul 2021

eCommerce

Five ways businesses can increase profitability from loyalty programs

Loyalty programs that focus on genuine customer relationships can deliver significant value to organizations, driving repeat business and growth.

By Christopher Carroll • 4 min read • Mon, 26th Jul 2021

Marketing Technologies

Fashion retailers have no reason to fear digitalisation

It isn't an either-or situation, and it can be a lot less complicated than you think, writes SHOPLINE Singapore general manager Jeff Lim.

By Jeff Lim • 4 min read • Thu, 1st Jul 2021

Marketing Technologies

In COVID-19 times, an optimised warehouse is key

One of the most critical points for distributors to consider is that all warehouse activities have a direct impact on their relationship with customers.

By Jarrod Kinchington • 3 min read • Thu, 1st Jul 2021

Data Analytics

Leveraging technology to operate with confidence in the post-pandemic future

COVID-19 has devastated the retail industry, but Asia Pacific is set to recover the fastest, with a 6% sales growth forecast for 2021.

By Michael Day • 6 min read • Fri, 25th Jun 2021

eCommerce

Tips for better shipping in the borderless eCommerce landscape

Here are the steps that e-tailers can take to optimise shipping processes to make it more efficient and cost-effective for all parties.

By Ben Seal • 3 min read • Wed, 26th May 2021

Marketing Technologies

Is fraud prevention costing eCommerce more than fraud itself?

By investing in advanced tools that access huge datasets, merchants get a better picture of what 'good' customers look like, meaning fewer are declined.

By Monica Acree • 4 min read • Wed, 12th May 2021

Marketing Technologies

Bridging the brick-and-mortar and eCommerce gap

Retailers should develop an understanding of new customers' shopping habits, as well as take advantage of nascent opportunities for growth in the retail sector.

By Daren Ng • 4 min read • Thu, 22nd Apr 2021

Marketing Technologies

The crucial role of digital experience in a successful eCommerce venture

Developing a strong online relationship with the customer is a crucial part of doing business in the digital era.

By Kevin Miller • 2 min read • Wed, 21st Apr 2021

Supply Chain

Why organisations should rethink the approach to retail demand planning and forecasting

Rising eCommerce demands are pushing retailers to enhance their forecasting and demand planning processes. Automation and advanced statistics are key.

By Ray Greenwood • 4 min read • Thu, 8th Apr 2021